Frequently Asked Questions

Heart Service is a comprehensive maintenance service in which Coway technicians regularly visit Coway customers to offer filter replacement, product maintenance, and product sanitation.

Heart Service is included in Coway rentals. 

Heart Service is also available to customers who purchased our products via Membership.

Coway keeps track of your scheduled filter changes and will contact you to schedule a Heart Service visit. For other types of maintenance, please contact our Customer Center at (213) 386-3033

Warranties are provided for the duration of a rental period (apart from customer negligence).

Customers who purchased a Coway product are provided a one-year warranty. 

Specific parts may have differing warranty periods. For any questions, please contact our customer service department.