Frequently Asked Questions

• Once your Coway product is installed, the usage fee for the month in which your product was installed will be calculated as follows:
• (Monthly fee/number of days in that month) x number of remaining days in that month
• The following month (first full month) will be considered the first month. The payment in the first month will consist of the installation month’s usage fee and the monthly payment for the first month.
• Customers can choose a payment due date of the 10th, 15th, or 20th of each month.

To cancel an order please address the following timeframes and guidelines:Before the installation is scheduled: Please request cancellation via email.

1. Before the installation is scheduled: Please request cancellation via email.
2. After the installation is scheduled: Please call the customer service center.
3. After installation is complete: Orders can be canceled or refunded within 3 days from the date of installation. After 3 days, please refer to the general rental contract termination rules. 

You can pay your monthly rental fee via ACH direct debit. However, credit card information is required when placing an order online. Customer information can be adjusted to ACH payment information after product installation is complete. For more details, please contact the customer center.

Payment in installments is possible. Please inquire with the customer center for more details.

If the monthly rental fee is not paid by the designated delivery date, a late fee of $5 will be applied to the following month’s payment.