Frequently Asked Questions

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Rental

How does the rental program work?

Our rental program allows customers to easily use our home health appliances through monthly rental fees spread across multiple contract lengths. Included in this monthly fee are filter replacements and maintenance services (Heart Service):

1. Throughout the rental period, our servicing technicians replace filters at industry recommended intervals, ensuring the effectiveness of our products for our customer’s health and safety

2. Any necessary maintenance is included in the rental contract and will be promptly carried out by Coway’s expert technicians. (Damages due to customer negligence will be excluded from coverage.) 

3. Appliances hygienically cleaned at every maintenance and filter replacement.

Monthly fee is determined by the contract length and optional registration fee ($0/$100). Providing a SSN and payments via ACH direct debit are required for rental agreements. 

Upon completion of a contract, customers can re-rent the same or a different product at a discounted rate.

Do I return the product at the end of the rental period?

Our technicians will schedule a time with you to de-install the product at the end of the rental period, Alternatively, customers can continue using the product by continuing to pay the monthly rental fee. Customers who have completed their rental contract can cancel their rental contract without penalty.

Can I cancel my rental before the contract period is over?

Yes, You can. But Cancelling the contract before the full contract length has elapsed will result in a penalty charge. (60% of calculated daily rental fee times the number of unused days within the contract period.)

Can I purchase a product in the middle of my rental contract?

We apologize for the inconvenience, but it is not possible to change the contract terms during rental.

I am moving, what is the cost of dismantling and reinstallation?

If your new residence is within our service area, please see the following fees for relocation


  1. De-installation at previous residence: $50
  2. Re-installation at new residence: $50
  3. Customer is responsible for moving the product to the new location.
  4. If under sink drilling is required, an additional $100 fee is required. (Under sink water purifier only)

What if I move to an area outside of your service reach during a rental contract?

Unfortunately, rentals cannot be managed outside of our service area. Cancelling a rental will result in penalty fees as listed above. Transfer of rental is possible.

Can I transfer the rental contract? to another person?

  • Yes. Transferring (change of name on product rental) is possible from 6 months after the contract start date until 6 months before the contract expiration date. Please see the following conditions:
  • Transferor (giver): You must agree to the transfer of the product and rental contract to the transferee (recipient) and settle any previously unpaid usage fees.
  • Transferee (recipient): After checking both the condition of the product as well as the contract terms and conditions, you must agree to 1) the transfer 2) the handling of personal information and 3) the contract and terms and conditions by Coway. Payment information is also required.
  • For name change documents, please contact the call center and we will kindly assist you.
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